Refund Cancellation and Complaints

  • There will be no refund on cakes cancelled less than 3 working days prior to collection or delivery. 
  • Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases. You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake. 
  •  Complaints are very rare and we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible. Photographic evidence may be requested prior to you using the cake.
  • Cakes, or part of cakes, may need to be returned within three days to ensure we are able to fairly assess the nature of the complaint. 
  • The maximum Credit note we offer is the value of the cake and delivery. Further compensation is not available.